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DYNAMICS 365 COMMERCE
Create exceptional purchase expectations.
Dynamics 365 Commerce
Create exceptional shopping experiences in stores and on the website, simplify store management.
Expand your brand with Dynamics 365 Commerce. Deliver seamless, personalized shopping experiences across all physical and digital channels.
Create exceptional purchase expectations
INTERACT WITH YOUR CUSTOMERS
IN DIFFERENT CHANNELS
Give your customers the opportunity to shop when, how and where they want, on the device they want, giving them a consistent, seamless interactive experience across all physical and digital channels.
LOY THE CUSTOMER AND OVERCOME
YOUR EXPECTATIONS
Enjoy a comprehensive perspective of each customer on a unified commerce platform, respond to needs at all levels of interaction, and build lasting relationships with smart tools that strengthen the brand.
GET EVERYTHING YOU NEED FOR
CREATE AND MANAGE A DIGITAL STORE
Grow your business with a comprehensive commerce solution that meets the needs of both traditional e-commerce and emerging channels.
OPTIMIZE RETAIL OPERATIONS
Create seamlessly customized business experiences and streamlined, unified business operations using seamlessly integrated AI and machine learning technology.
GET FLEXIBILITY AND
SECURITY YOU NEED
Meet operational requirements with flexible deployment options and get a scalable, configurable platform that complies with international security and compliance standards.
Dynamics 365 Commerce – Live Demo
Dynamics 365 Commerce Features
Interact with customers
on different channels
Deliver a seamless, unified shopping experience by bridging digital operations, store operations and back-office operations with a single omni-channel commerce platform.
Provides a wide range of options and benefits using linked order management tools. Allow customers to shop online and pick up their order at the store or receive them at their homes.
Interact with customers seamlessly and consistently across all digital and physical channels. Let customers decide when, how and where they want to shop and on which device they want to shop.
Create and manage sales promotions across all channels organized by store, catalog or customer affiliation with accurate cost and sales data in real time.
Build customer loyalty and surpass
your expectations
Customize the client experience across all retail channels and exceed expectations with a personalized product selection.
Get a comprehensive view of customers and their insights with Dynamics 365 Commerce. Link physical and digital storefronts into a unified view of transactions, observational data and behavioral data.
Expand the range of customer options through infinite aisles that provide access to the entire product catalog, both in-store and online, regardless of stock level or location.
Give your employees the resources they need to build lasting relationships through smart referrals, insights and loyalty programs managed by AI.
Get everything you need to create and manage a digital store
Create smart, engaging digital storefronts with built-in, easy-to-use tools for website creation and development.
Increase buyer engagement through an incredible personalized web experience with content-oriented business strategies.
Help customers easily find products online and in-store with intelligent, contextual product search.
Optimize cross-channel management through a linked marketing platform that provides a centralized view of content, features, promotions, stock and pricing.
Increase customer conversion with AI-moderated ratings and reviews that improve product selection and speed purchase decisions.
Simplify and optimize the
retail operations
Maximize profitability with recommendations
about the right products, at the right time and with
the right price generated by the AI.
Get an accurate view of stock and control product, category, variety and pricing information centrally.
Accurately forecast customer demand with actionable insights from historical sales and purchase data.
Make informed decisions for profitable inventory management using advanced analytics and machine learning.
Optimize sourcing and replenishment tasks to get the best prices from suppliers and know when the time is right to replenish stock.
Get the flexibility and security
what do you need
Meet business needs around the world with flexible deployment options for physical on-premises or cloud.
Proactively protect data with comprehensive security management and full compliance coverage.
Deliver a unified cross-channel experience with an API-based merchant engine that supports traditional, new and emerging channels.
Customize the solution with a configurable, extensible platform that expands and grows with your business.
D365 Commerce Factsheet
To learn more, visit our D365 Commerce factsheet